Health + Safety Policies
The health and safety of our employees and guests have always been something we have taken extremely seriously. In today’s current climate, we understand that this is even more important to our guests. We know guests depend on Sparrows Lodge for an important period of rest, relaxation, and inspiration.
We want guests to continue to trust and depend that their stay is as safe as it is gratifying. Please find below a list of increased cleaning procedures and changes designed to enhance your experience and stay.
Guests will be asked to sign off and acknowledge they are symptom-free before check-in.
Guests are advised to practice physical distancing by standing at least six feet away from other groups of people while enjoying common areas or moving around the property. Physical layouts will be arranged to ensure appropriate distancing.
In addition, the following measures will be implemented throughout the property:
- Guests are required to wear masks in all public spaces.
- Hand sanitizer dispensers will be placed at guest and employee entrances, reception areas, as well as all staff areas.
- Guests will be given the option to take self-guided tours of the property. In-person tours are available by request.
- Stay-over and turndown services will be on request only.
- All guest rooms will be stocked with disinfectant wipes for guest use.
- UV disinfectant wands are provided in each guest room for guest use.
- We are asking all guests to check-out remotely from their rooms. Folios can be emailed directly to the guest.
- All glassware, books, compendiums, throws, and decorative pillows are being temporarily removed unless requested.
EMPLOYEE HEALTH & SAFETY
Our team members are required to complete a COVID-19 Emergency Screening Procedure and sign off before resuming regular work duties. We have also implemented a self-administered temperature check at home for our team. Employees registering any symptoms will not be permitted to work.
We have health and hygiene reminders throughout the property, including the proper way to wear, handle and dispose of masks and gloves, proper hand washing techniques, recommendations for avoiding hand touching, and physical distancing practices.
The staff will also be wearing the appropriate Personal Protective Equipment, including facemasks and rubber gloves.
GUEST ACCOMMODATIONS & PUBLIC SPACES
Sparrows Lodge uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and blood borne pathogens. This includes the use of hospital-grade disinfectants.
Our cleaning and sanitizing applications have been increased in all public spaces with an emphasis on frequent contact surfaces.
FOOD & BEVERAGE
We will be serving an all-day menu from 11am – 8pm daily. Our long table family-style dinners will resume in the Fall of 2020. For more information on our food and beverage options please contact the front desk directly at email@example.com.
Spa guests + Spa Staff are required to wear masks during treatments. Gloves will be required for Spa Therapists. Our Cancelation/change policy is two hours prior to the confirmed appointment. An extra 30 minutes scheduled in-between spa treatments for more extensive sanitization of all spa equipment, product bottles + common areas. For more information please contact the front desk directly.